At Thunderbolt Gear, we are committed to delivering your orders quickly and efficiently. Below is an overview of our shipping process, rates, and policies.
Processing Time
Once your order is placed, it will be processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day. During peak seasons or sales events, processing times may be slightly longer.
Shipping Rates & Delivery Times
We offer the following shipping options:
- Standard Shipping: Free on all orders. Delivery typically takes 3-7 business days, depending on your location.
- Expedited Shipping: Available for an additional fee. Delivery typically takes 1-3 business days. The exact cost will be calculated at checkout based on your location.
Shipping Destinations
We currently ship to addresses within the United States. Unfortunately, we do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. Please allow 24 hours for the tracking information to update.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at jb@thunderboltamerica.com. We will work with the carrier to resolve the issue and ensure you receive your order.
Shipping Delays
While we strive to meet our delivery estimates, please note that shipping times may be affected by factors beyond our control, such as weather conditions, carrier delays, or unforeseen circumstances. We are not responsible for such delays but will do our best to assist you if your order is delayed.
Incorrect Shipping Information
Please ensure that your shipping information is correct at the time of order. If you realize there is an error in your shipping address, contact us immediately at jb@thunderboltamerica.com. We will do our best to update your information before the order ships. However, once an order has been shipped, we cannot change the address or redirect the package.
Contact Us
For any questions or concerns regarding shipping, please contact us at:
Email: jb@thunderboltamerica.com
Thank you for choosing Thunderbolt Gear. We appreciate your business and are here to ensure your complete satisfaction.